{"id":51739,"date":"2023-11-30T08:00:40","date_gmt":"2023-11-30T07:00:40","guid":{"rendered":"https:\/\/www.expo21xx.com\/news\/?p=51739"},"modified":"2023-11-27T10:49:44","modified_gmt":"2023-11-27T09:49:44","slug":"creaform-customer-care-plan","status":"publish","type":"post","link":"https:\/\/www.expo21xx.com\/news\/creaform-customer-care-plan\/","title":{"rendered":"Creaform updates its Customer Care Plan offer with several flexbible options"},"content":{"rendered":"\n
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Photo by AMETEK GmbH \u2013 Division Creaform Deutschland<\/i><\/figcaption><\/figure><\/div>\n\n\n\n

Creaform, a business unit of AMETEK, Inc. and the worldwide leader in automated and portable 3D measurement solutions, announced some major changes to its Customer Care Plan offer. Always striving to provide its customers with the best possible experience and support, Creaform improved its Customer Care Plan offering with several options to ensure a perfect fit. By providing this added flexibility for anyone using its technology, Creaform reinforces its commitment to their success and the desire to better serve their needs.<\/p>\n\n\n\n

This new valuable addition to the Creaform experience arose from extensive conversations, both internally and with its customers, to ensure a holistic understanding of user needs and preferences, ultimately leading to an offering that seamlessly aligns with their expectations. These enhancements not only streamline the Creaform experience, but also ensure the best performance for the customers\u2019 products.<\/p>\n\n\n\n

As a result, the new plans are now available in two levels: Basic Customer Care Plan and Select Customer Care Plan. Both including a wider range of possibilities thanks to this new approach with more options, these plans enable the customers to pick and choose the options that best suits their needs.<\/p>\n\n\n\n

Basic Customer Care Plan: A simple, ready-made solution for customers that require minimal validation of their system. It keeps track of their system\u2019s performance, while benefiting from Creaform\u2019s reputed customer service experience.<\/p>\n\n\n\n

Select Customer Care Plan: This plan can be tailored to the customers\u2019 needs by choosing the required options on top of the warranty on parts and labour. It ensures that their systems\u2019 working conditions and performance stay at peak efficiency.<\/p>\n\n\n\n

While the shipping from Creaform to customers is included in all plans, the coverage can be adapted to the many different realities of the varied people using Creaform\u2019s technology. While they get to choose options such as Accident coverage and Secure Remote Access\/Assistance, they can also choose between three different calibration types, to get the service level they need: Calibration which is a validation of the hardware’s accuracy and comes with the calibration certificate, the Calibration and adjustments option which includes calibration as well as adjustments and any repair if the system is out of Creaform\u2019s specifications, and the Accredited calibration and adjustments option, which includes the accredited calibration done in compliance with the rigorous ISO\/IEC 17025 requirements and includes a calibration certificate.<\/p>\n\n\n\n

\u201cIn a rapidly evolving technology landscape, our dedication to customer support is the constant that sets us apart.\u201d explains David Gagn\u00e9, Vice-President of Customer Services, then adds, \u201cOur customers don’t just buy our products; they invest in a partnership, and our best-in-class support is the glue that cements that partnership.\u201d<\/p>\n\n\n\n

For more information, please visit https:\/\/www.creaform3d.com\/<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Creaform, a business unit of AMETEK, Inc. and the worldwide leader in automated and portable 3D measurement solutions, announced some major changes to its Customer Care Plan offer. Always striving to provide […]<\/p>\n","protected":false},"author":9,"featured_media":51740,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[193,63,261,1399],"class_list":["post-51739","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sensor-camera","tag-3d-measurement","tag-measurement-systems","tag-measuring-equipment","tag-support"],"yoast_head":"\nCreaform updates its Customer Care Plan offer with several flexbible options - EXPO21XX.com NEWS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.expo21xx.com\/news\/creaform-customer-care-plan\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kamil\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.expo21xx.com\/news\/creaform-customer-care-plan\/\",\"url\":\"https:\/\/www.expo21xx.com\/news\/creaform-customer-care-plan\/\",\"name\":\"Creaform updates its Customer Care Plan offer with several flexbible options - 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