For many of us the problem is all too common: You are looking for a spare part for a system or device which is around five years old, but is still working properly. However, you cannot find it and thus have to sort it out. To ensure that this doesn’t happen to your intralogistics system, we take care of it by offering you our spare parts concept.
Within the scope of our Service24, we work out a customized spare parts package that reflects exactly the needs of your system. When working out the spare parts packages, we take into account properties such as economic feasibility, optimum system availability, procurement lead times and transport times. If the required spare parts are not available on site, we procure and deliver them quickly and reliably. A sophisticated, clever spare parts management helps to achieve optimum utilization of the storage area and to have only relevant spare parts in stock. This simplifies work and is good for your budget.
The best system cannot operate efficiently, if used improperly by the staff or if the staff does not know about the options the system offers. This is why training is an integral part of our Service24. Training helps to understand the contexts and to protect against damages caused by operator errors.
Practically oriented training units ensure that your staff is getting familiar with the system. In workshops we inform you about the potentials and specific features. In the end, your employees are professionals, qualified for handling the complete intralogistics solution of your company. You get to know the processes and sequences and will be able to solve some of the problems yourselves. This, as well, means more efficiency.