STW maximizes product availability with Kardex Connect

Sensor-Technik Wiedemann (STW), a global leader in automation and digitalization, has significantly upgraded its automated storage and retrieval systems by integrating Kardex Connect, enhancing their already robust storage solutions implemented eight years ago.

Revolutionizing storage with Kardex Shuttles

STW offers, develops, and markets both customer-specific and generic products. Eight years ago, they revolutionized their storage processes at their Kaufbeuren manufacturing site by installing four Kardex Shuttles. This state-of-the-art storage solution optimized storage capacity while minimizing the footprint. By strategically placing these machines across two floors with access openings on the ground and first floor, STW significantly reduced employee walking distances, improving overall efficiency and workflow.

Maximized product availability with Kardex Connect

Recognizing the critical importance of product availability, STW has now integrated Kardex Connect, a digital service that ensures prompt and reliable support. Kardex Connect offers remote support, allowing immediate assistance from afar.

“When a customer experiences an issue, they trigger a remote case, and we receive a notification. After assessing the situation, we consult with the customer to determine if remote access is feasible. Once granted, we securely connect to the device, resolving the issue collaboratively,” explains Martin Steinhauer, Technician Expert Helpdesk at Kardex. If a problem cannot be resolved remotely, a service technician is briefed and arrives on-site perfectly prepared.

Key benefits of the solution include

• Optimized storage solutions: STW has made its warehouse processes more efficient by using Kardex Shuttles.
• Immediate availability and short walking distances: Strategic arrangement of the retrieval points improves the workflow and access speed.
• Proactive support: Kardex Connect provides fast, remote problem-solving, and proactive maintenance.

For more information visit: kardex.com