Baoli EMEA has no need to shy away from service to shy away from comparisons

Baoli EMEA is consistently expanding its range of services. consistently. The hub for all services is the Italian municipality of Rolo in the Italian municipality of Rolo in Emilia-Romagna. There, the forklift truck manufacturer, which is part of the KION Group operates an extensive central warehouse for industrial trucks and spare parts. for industrial trucks and spare parts.

Forklift truck manufacturers that serve the entry-level industrial truck segment only offer poor service? This preconception certainly does not apply to Baoli EMEA, a manufacturer belonging to the KION Group. “In this respect, we differ fundamentally from our market competitors because we have very rigorously expanded our range of after-sales solutions in recent years. For this purpose, we built a central product and spare parts warehouse in Rolo, Italy. On an area of about 14,000 square metres, we permanently keep about 700 to 800 forklifts ready for immediate delivery and also have a very large spare parts warehouse. From there, we can deliver almost any spare part anywhere in Europe within 24 hours,” explains Christian Bischof, Managing Director BaoIi EMEA.

All vehicles are carefully inspected before delivery

The central warehouse in Rolo is divided into a total of five individual warehouses. In warehouses 3 and 5, up to 800 ready-to-deliver industrial trucks are permanently stored on around 4,000 square metres.

Warehouse 1 contains an area in which all industrial trucks delivered from China are tested are put through their paces before being delivered to customers. “This is just one of very many points in which we differ from other Chinese suppliers. Our competitors usually deliver their trucks directly from China to their customers without any further checks. directly from China to their customers. We, however, inspect every industrial truck very closely, before it leaves our premises for the customer. In addition, we prepare the the documentation of the vehicles – such as the operating instructions – very carefully in the language,” explains Francesco Pampuri, Director Brand Management at Baoli EMEA.
at Baoli EMEA.

A solid and well-structured organisation in the EMEA region

Baoli is thus the first Far Eastern manufacturer of industrial trucks to rely on a solid and well region with a solid and well-organised structure. The trucks stored in Rolo Rolo are managed in two shifts. In 2021, about 180 containers were moved for this purpose at the site 180 containers were moved at the site in 2021 – for 2022, the company expects an increase of more container volume by more than 30 per cent. The centralised distribution channel, through which all vehicles sold in the EMEA region are turned around in Rolo and ordered there by the dealers also saves the European dealers a lot of import European dealers a lot of import bureaucracy. This is another advantage that Baoli offers its its trading partners.

For more information, please visit: https://www.baoli-emea.com/news/