The Challenge of Managing four Million Health records
Belfast Health and Social Care Trust is the largest integrated health and social care trust in the United Kingdom, providing health services to 340,000 citizens in the Greater Belfast area. The Trust files, stores, retrieves and manages almost 4,000,000 health records across six record libraries and with external storage providers. During 2015 the Trust commissioned a Health Records Digitisation Strategy for its acute sites. This enabled a clear understanding of the Trust’s management, storage and use of patient health information together with a roadmap to achieve its objective to become paper-lite by 2020. The tracking and management of medical records was identified as an area in which investment in technology would drive a number of benefits.
RFID was the solution to the ever-growing problem
The process became unsustainable with an ongoing need to add more staff to enable timely management of record requests. Denise worked with Paul Duffy, the Trust’s Co-Director of ICT to help her identify new methods of digital delivery. With increasing funding pressures and limited resources available to the Trust it had identified the need to utilise innovative technology to drive transformation within the records management processes. Paul and Denise recognised that RFID technology could enable a more timely and efficient approach to records management, eliminating the need to keep expanding the records management team. Under the Health Records Digitisation Strategy the Trust had already invested in several RFID proof of concept solutions and that led them to Kinsetsu who had initially helped them drive their digital transformation plan with a single “Internet of Things” (IoT) management platform.
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