Why to Use NETZSCH Original Parts for Pump Spares

Why should I opt for NETZSCH’s more expensive original pump spare parts when there are countless cheaper alternatives available from various suppliers in the market?” This is a question and assertion that the service department at NETZSCH Pumps & Systems encounters nearly every day. A large wastewater treatment plant in the Midwest of the USA had similar cost-saving considerations. However, it didn’t take long for them to realize that this decision was a significant mistake.

We will illustrate why cutting costs on spare parts for your pumps isn’t the right approach. As a global expert in managing complex fluids, we provide comprehensive support from consultation to procurement, as well as maintenance, repair, or pump modernization. Here’s a concise overview of the benefits of choosing NETZSCH’s original spare parts:

1. Emergency Spare Parts Service: We offer rapid response for spare parts.
2. Swift Delivery: Timely delivery is our priority.
3. Global Availability: Our spare parts are available worldwide.
4. Preservation of Warranty Claims: Using our original parts safeguards your warranty claims.
5. Spare Parts Sourcing for Older Pumps: We can procure spare parts for older pump models.
6. Global Adoption of Consistent Standards: We uphold uniform standards across the globe.
7. Highest Quality Standards: NETZSCH is synonymous with top-notch quality.

NETZSCH spare parts service: Support beyond the purchase of the pump

The service department of NETZSCH Pumps & Systems received a call from the operator of a large wastewater treatment plant in the Midwest of the USA. The operator was very upset and reported that the NEMO® progressing cavity pump from NETZSCH could only be started by turning it manually with a pipe wrench. In addition, the customer said that a manual start had already been necessary several times over weeks. They had thoroughly inspected the pump at each shutdown and could not find any faults. The stator was also in good condition. According to the plant’s operator, the manual starts had already resulted in a high expenditure of time and money. Since the progressing cavity pumps used are equipped with a variable frequency drive, the service first asked to check the drives. However, the drives also functioned properly and delivered the torques required to operate a progressing cavity pump. After the pump had previously worked smoothly for many years and a stator replacement had been carried out recently, the experts from NETZSCH asked to send the stator back for a more detailed analysis. A replacement was installed during an on-site visit to ensure the plant’s continued operation.

Problems with the use of non-original spare parts for pumps

When the stator arrived at NETZSCH, some problems immediately caught the eye of the specialists. Scratches, dents and rust were noticed, even though the stator was almost new. These features indicated an inferior product, and a closer examination revealed that it was not a NETZSCH original spare part. The stator had numerous manufacturing deviations and non-standardised dimensions, which were not visible from the outside and meant the pump could only be started manually. In consultation with the sewage treatment plant operator, it was determined that the stator had been purchased from a pirate and was a cheap copy. The inferiority of the component caused the pump to fail, resulting in unnecessary costs, high manpower and unplanned operational downtime. Since the stator was replaced with an original spare part from NETZSCH, the pump has been running smoothly and quietly again. The operator of the sewage treatment plant was happy that the problem could finally be solved through good cooperation with NETZSCH and affirmed that he will only rely on original NETZSCH spare parts in the future.

Original spare parts from NETZSCH Pumps & Systems and their benefits

Only with original spare parts from NETZSCH can we guarantee the unrestricted performance of our products. NETZSCH original parts stand for the highest manufacturer quality. With the worldwide implementation of uniform standards according to DIN EN ISO 9001, we ensure reliable quality for our customers globally. As a manufacturer with over 70 years of history, we naturally supply spare parts for older pump series. Our goal is to provide you with first-class service. Therefore, we maintain high stock levels and offer 24-hour service as well as technical advice to keep downtimes minimal.

In our central warehouse in Waldkraiburg, we keep more than 10,000 NETZSCH original spare parts on call, which you can also request around the clock in an emergency. Around 2,000 NETZSCH employees are available to you at 176 service locations worldwide. Our service, the quality of our products and original spare parts guarantee the reliable operation of your pumps. In this way, you can prevent unplanned incidents like the one in the sewage treatment plant in the Midwest of the USA.

For more information please visit: https://pumps-systems.netzsch.com/en/news